RETURNS

We want you to love your purchase, but if something isn’t quite right, we offer a simple and fair returns process.

RETURN YOUR ITEM

Full-Priced Items:
Eligible for a refund or exchange, including items purchased using promotional codes (e.g., 10% welcome code, AFTERPAY20).

Sale / Marked-Down Items:
Items that are reduced in price and marked as sale are considered final sale and are not eligible for a refund or exchange unless deemed faulty. We do not offer refunds for change of mind on sale items.

Please note that if a full-price item is exchanged for a sale item, it cannot be returned.

Gift Cards:
Gift cards are non-refundable and cannot be returned or redeemed for cash.

To ensure a smooth return process, please ensure your item meets the following criteria:

  • The return is initiated within 14 days of receiving your order.
  • The item is unworn, unwashed, and unaltered, in its original condition with all tags attached.
  • The return is shipped back within 5 business days of receiving approval.
  • Gift cards are not eligible for return.
  • Final Sale Items are not eligible for return.
  • BENNI. is not liable for any loss or damage to return parcels.
  1. Head to our Returns Portal to start your return request.
  2. Select the item(s) you’d like to return and choose whether you'd prefer a refund, store credit, or exchange (if applicable).
  3. Once your return is approved, you'll receive a shipping label and instructions via email.
  4. Package your return securely and include your name and order number inside the parcel.
  5. Drop off your parcel within 5 business days of approval to avoid delays.

A $30 AUD return shipping fee applies.

We do not offer exchanges on orders unless deemed faulty.

Received something you didn’t order? We’re so sorry! Please get in touch with us at hello@benni.com.au or via our Returns Portal, and we’ll make it right as quickly as possible.

If you believe your item is faulty, please lodge a return via our Returns Portal, including a brief description and clear photos of the issue.

Items damaged from general wear and tear are not considered faulty. BENNI reserves the right to assess the fault and offer a repair, replacement, refund, or store credit depending on the outcome.

You’ll receive a confirmation email once your return reaches our warehouse. Please allow up to 10 business days for your return to be processed.